Our Policies

Please Note that Alarms Boston is owned and operated by Babineau Systems LLC.

ORDER POLICY

All personal information is kept private and used exclusively to successfully process your order.

Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!

We are working hard in providing great value, convenience and an excellent online shopping experience for our customers.

SHIPPING POLICY

All orders require 48-96 hours processing time before shipping.

  • Babineau Systems does not process or deliver orders on weekends or holidays.
  • Babineau Systems does not offer International shipping options at this time.
  • Babineau Systems does not ship to standard P.O. Boxes.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
  • Babineau Systems cannot guarantee same day shipping. All orders are subject to a 2-4 business day processing time prior to shipping.
  • Babineau Systems does not deliver to APO/FPO.
  • All orders require 48-96 hours processing time before shipping.
  • No deliveries will be made on Saturday or Sunday.
  • Package transition time does not include Saturday and Sunday. For example, Orders shipped on Friday for ‘3 Day-select’ will be delivered on Wednesday (not Monday). UPS Company doesn’t count Saturday and Sunday as a shipping day.
  • Some items in your order may deliver with one or more separate shipments on different date. Please visit your order tracking page for more information about your packages.
  • Calculated shipping charge is based on your closest branch location. Shipping charge on online order is only valid on online order.

CANCELLATION POLICY

If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.

*Standard Cancellation Policy does not Apply to “Express” Shipping Orders.
Changes or cancellation must made by the following business day of placing your order before 10:00AM EST Changes or cancellation made after 10AM EST will be charged $30.00 per item.

We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST CONTACT US Before you return items. Please read our Return Policy page.)
PAYMENT OPTIONS

We now accept PayPal in our Online store.

We accept the following credit cards, Visa, MasterCard, American Express, and Discover. Your Credit Card Charge will appear as Babineau Systems LLC.

We do accept Cashier’s Check, Money Order or Personal Check but these are handled through our sales office. Online orders MUST be paid by following credit cards, Visa, MasterCard, American Express, or Discover.

CLEARANCE ITEMS

All sales are final on Clearance Items! (NO RETUNABLE)

** Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customer, etc.).

PRIVACY POLICY
 We keep your personal information private and secure. When you make a purchase from our website, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.In order to efficiently serve you, reputable third-party banking and distribution institutions handle credit card transactions and order fulfillment. They are under strict obligations to keep your personal information private.To keep you informed about our latest offers, we may notify you of current specials and new additions to Alarms Boston. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.Babineau Systems fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.Babineau Systems uses Secure Sockets Layer (SSL) technology that provides 256 bit encryption to process personal and financial information and we do not sell nor share personal information for any reason.

Please check back frequently to see any updates or changes to our privacy policy.